Support Specialist - LATAM | Remote
360dialog GmbHMexico
Posted March 11, 2026
19200 - 24000 USD
Contract / Temporary
About the Company
360dialog is the leading Whatsapp platform for Independent Software Providers.
Job Description
Join 360dialog, a leading Whatsapp platform for Independent Software Providers, as a Support Specialist for LATAM. This is a contract-based position with full remote flexibility.
Requirements
- 2-3 years in support / technical support or related roles
- Experience with web dev technologies (HTML, JavaScript, CSS), APIs
- Hands-on experience with REST APIs & Webhooks
- Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar)
- Language skills: English (fluent / C1 ) and one other language.
- Strong customer focus (you enjoy engaging and helping customers)
- Strong troubleshooting and problem-solving skills
- Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language)
- Able to manage multiple tasks in a fast-paced environment
Benefits
- Competitive salary package
- Full remote flexibility
- Daily opportunities to learn, grow, and push the boundaries of what's possible