Guest Services Representative

The Guest Services Agent is responsible for providing exceptional service to guests throughout their stay, increasing room revenue, and maintaining property security. This role focuses on efficient check-in/out, handling guest accounts, and resolving guest issues with accuracy and courtesy. The agent will work closely with housekeeping, Bell staff, and the front desk team to ensure a smooth and positive guest experience.

Requirements

• Follows established front desk procedures
• Provides high-level service and registers guests
• Handles guest accounts, maintains security
• Resolves guest requests and complaints
• Maintains bank accuracy
• Can shift priorities and duties as directed
• Excellent communication skills
• Strong problem-solving ability
• Ability to maintain personal image and uniform standards