Service Delivery Manager
1Path Managed ServicesPittsburgh, Pennsylvania, United States
Posted December 31, 2025
Full Time
About the Company
At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection.
Job Description
RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-day performance, quality, and consistency of service delivery within our Service Desk organization. As a key member of our leadership team, you'll provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, while owning service outcomes, customer satisfaction, and continuous improvement across the team.
Requirements
- 5 or more years of experience in a managed services or professional IT services environment.
- Demonstrated experience leading technical support or service desk teams.
- Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels.
- Proven performance management, feedback, and conflict resolution capabilities.
- Broad technical understanding of technologies commonly supported in MSP environments, including endpoints, servers, cloud platforms, networking, and security.
Benefits
- Paid time off
- Health insurance
- Retirement plan