The Program Manager Lead – Personalization and Next Best Action Transformation will lead the management, execution, and delivery of the Personalization and Next Best Action strategic transformation, working with cross-functional teams to achieve multi-year program deadlines and scope.
Requirements
- Leads the implementation of strategic tasks that align programs with an organization’s business strategy and goals.
- Develops multi-year business plans to deliver business capabilities and define execution approach to achieve business goal while reducing risk and delivering early business value.
- Works with program sponsors and cross-functional teams to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, anticipated dependencies, and timing for new programs.
- Prepares reports that provide stakeholders and management with status updates to include identifying risks or issues.
- Ensures all team members understand how to work together, understand interdependencies, and coordinates their efforts to complete program goals.
- Assists in the development of performance metrics, dashboards and management tools that clearly articulate the status of key activities ensuring timely and successful execution.
- Directs analyses, root cause identification and development and recommendation of key work products.
- Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
- Defines and maintains multiple program strategies based on business demand and ROI expectations.
- Negotiates agreements, settles disputes equitably and diffuses high tension situations.
- Negotiates program tradeoffs with IT and the business to ensure alignment of demand to capacity.
- Mentors Program Managers in identifying benefits and defining alternatives across departmental programs and across USAA programs.
- Adheres to EPMO processes, procedures, controls, standards, tools, and templates (as required).
- Adheres to governance rigor required for work efforts.
- Drives the adoption and sustainment of changes within the organization in compliance with USAA’s Change Management methodology.
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
