Front Office Supervisor (m/w/d)

We are looking for a Front Office Supervisor to manage the front office team, handle guest care, and ensure smooth operations. The ideal candidate has several years of experience in the luxury hotel industry and strong German and English language skills.

Requirements

• Shift management and representation of Front Office Management in its absence
• Control of daily room allocation and close coordination with Reservations
• Daily coordination with Housekeeping to ensure smooth operations
• Assignment, training, and professional leadership of Reception staff
• Active guest care including handling of damage reports and complaints
• Offering room prices and active upselling
• Ensuring correct charging, control, and complete settlement of guest accounts
• Monitoring of cash management including bar payment media at shift start and end
• Participation in operational daily business (check-in/check-out, telephone service)
• Ensuring a representative appearance of the Front Office

Benefits

• BVG allowance: 30 € travel allowance for the Deutschlandticket
• Edenred card: 50 € tax-free every month from the third month
• Nilo App
• Workshops and exchange groups on exciting topics
• Personal 1:1 conversations with coaches, therapists, or psychologists
• Holmes Place: Flexible memberships
• Inhouse Experience: Night including dinner in our house after the probation period
• Free staff catering
• Free cleaning of your uniform
• Discounts at Accor and Ennismore Group restaurants and hotels worldwide
• 50% discount on spa treatments and Friends-&-Family rates at our hotel
• An unforgettable annual staff party
• Access to numerous discounts through our Corporate Benefits Platform