Application Support Consultant

Quantios is a global leader in SaaS solutions for the Wealth, Trust, and Corporate Services (TCSP) industry. Join a team of 300+ professionals across 12 offices worldwide, and be part of a company driving transformation in over 80 international jurisdictions.

Requirements

• Degree in Financial Technology, Computer Science, Information Technology, or a related field (or equivalent experience)
• Knowledge of business application software (e.g., ERP, CRM systems)
• Familiarity with core fintech products and industry standards (preferred)
• Basic understanding of ITIL concepts, including incident logging and escalation procedures (preferred but not mandatory)
• Proficiency in programming languages such as AL Programming, VB.NET, C#, SQL, Visual Studio, ASP.NET, AngularJS, Angular TypeScript, HTML5
• Data analysis and visualization skills (e.g., Tableau, Power BI)
• Ability to use ticketing systems, diagnostic utilities, and basic troubleshooting tools
• Knowledgeable about AI processes and usage
• Experience in managing projects from inception to completion
• Capability to follow structured troubleshooting processes and escalate complex problems to appropriate teams
• Awareness of financial regulations (e.g., DSS, KYC) and how they apply to fintech products
• Ability to handle multiple tickets or tasks simultaneously while adhering to SLA timelines
• Strong prioritization skills to manage workload efficiently
• Strong verbal and written communication skills for interacting with users, clients, and internal teams
• Willingness to work collaboratively with team members and escalate issues when necessary
• Familiarity with industry trends, fintech products, and emerging technologies
• Proactive in learning and adopting new technologies, methodologies, and standards to enhance service delivery

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement