Percepta is a global customer experience and contact management firm that designs and delivers end-to-end support for clients' customers, prospects, suppliers, and distribution partners. Leveraging a worldwide network of multilingual, 24/7 contact centers, the company specializes in customer lifecycle management, lead generation, outbound marketing, and social media engagement. By integrating CRM, loyalty, and satisfaction analytics, Percepta turns every touchpoint into a strategic advantage for its clients. Its commitment to scalability, cultural adaptability, and data-driven insights sets it apart in the customer service industry. Percepta's collaborative culture empowers employees to innovate across technology and service delivery, making it an attractive workplace for professionals seeking impact in customer experience.
Open Positions
Applied AI Engineer - Healthcare
Strong product instincts, forward-deployed comfort, and experience with healthcare data and infrastructure are desired
Data Engineer - Healthcare
3-10 years of experience in data engineering, with a strong technical foundation and hands-on experience building pipelines on Databricks or similar cloud data platforms
Embedded Product Manager
Proven track record of executing end-to-end on large and complex products, ability to abstract complex systems, and a bias towards action
Research Engineer / Scientist – Optimization
Hold a degree in Computer Science, Operations Research, Industrial Engineering, or Applied Mathematics (MS/PhD preferred), have depth in operations or mathematical optimization, and have experience in novel machine learning techniques
Research Engineer / Scientist – Reinforcement Learning (RL)
MS/PhD in Computer Science, ML, or related field, or equivalent experience, track record of effective RL work, strong programming skills in Python
Applied AI Engineer
AI expertise, collaboration, ownership, execution, and customer focus
Embedded Product Manager
3-8 years of experience in product management, data science, or research with a proven track record of executing end-to-end on large and complex products
Research Engineer / Scientist – Modeling
2+ years of experience in Computer Science, ML, or related field, with depth in LLM and ML fundamentals
Applied AI Engineer
AI-nativeness, execution excellence, and customer-obsession are key requirements for this role
Machine Learning Engineer
2+ years of experience building and deploying production models/AI systems. Strong engineering foundations in Python/TypeScript, cloud deployment (AWS/GCP/Azure), and modern MLOps/DevOps tooling
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