Hybrid Technical Support Specialist - Music Platform
PartnerHeroSan Pedro Sula, Cortés, Honduras • Tegucigalpa, Francisco Morazán, Honduras
Posted December 15, 2025
Full Time
About the Company
PartnerHero is an outsourcing partner specializing in building exceptional teams and delivering custom AI solutions with a quality guarantee. Leveraging Crescendo's advanced AI technology, they offer a fully integrated people + AI Customer Support solution. Renowned for integrity, finding the right fit, and empowering traditionally underserved areas, PartnerHero provides comprehensive services including customer experience, support, trust and safety, outsourcing, technology, software development, and operations.
Job Description
The Hybrid Technical Support Specialist will provide exceptional customer service via chat, email, and phone channels, troubleshooting issues and resolving problems to enhance the customer experience and drive business success.
Requirements
- Excellent English skills, spoken and written (EFSET results from C1 or C2 level)
- 1+ years of technical customer support service experience
- Strong troubleshooting skills with familiarity in resolving issues related to speakers, Wi-Fi, and Bluetooth
- Ability to work with PC, Mac, and mobile devices
- Top-notch communicator with excellent written and verbal communication skills
- Highly organized with strong attention to detail
- Resourceful and comfortable troubleshooting and investigating tricky problems on your own
- Strong multitasking abilities and a willingness to learn new workflows
- Unfazed by change and ability to navigate ambiguity and flexibility to adapt and respond appropriately to various situations
- Feedback-obsessed mindset, seeking ways to improve and grow
- Flexible with schedule
Benefits
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities