Coordinator, Field Service

This position has the primary responsibility of scheduling and coordinating the work tasks and activities of 35+ equipment service technicians primarily in North America. The job involves handling customer complaints, scheduling visits, and ensuring timely completions of service work orders. The ideal candidate will have 5-7 years of customer telephone support experience, Microsoft Office skills, and excellent communication and leadership skills.

Requirements

• High School Graduate
• 5-7 years' customer telephone support with scheduler/dispatcher experience
• Microsoft Office (Word, Excel & PowerPoint) experience
• Fluent in both written and spoken English
• Demonstrated ability to handle customer complaints and conflicting schedule situations

Benefits

• Social Responsibility platform with a Give Back program
• Matching gifts plan
• Community grants initiative
• Annual Company-wide Month of Action campaign