Patient Support Coordinator
Montu UKUnited Kingdom
Posted August 14, 2025
Full Time
About the Company
Montu UK is a pioneering medical cannabis company dedicated to enhancing the lives of millions of patients. Specializing in high-quality, innovative cannabis products, Montu focuses on delivering effective treatments while maintaining strict regulatory compliance and ethical standards. The company's commitment to patient care and scientific excellence sets it apart in the industry.
Job Description
Montu UK is seeking a Patient Support Coordinator to handle approximately 450 calls per week, providing a welcoming and efficient support service to patients. The role involves appointment booking, documentation, patient queries, and maintaining accurate patient information in a management system. Montu UK is a leading digital health company specializing in cannabis-based medicines.
Requirements
- Manage inbound and outbound calls (450/week)
- Book appointments, complete documentation, and resolve patient queries
- Update and maintain patient information in management system
- Ensure accurate and compliant data, GDPR
- Efficient, polite, and empathetic service
- High-volume call centre experience
- Excellent communication skills
- IT proficiency
Benefits
- Competitive Salary
- Work-Life Balance
- Pension Scheme
- Professional Growth
- Meaningful Impact