Client Resolution Specialist
GuideWellAustin, Texas, United States
Posted September 5, 2025
Full Time
About the Company
GuideWell Mutual Holding Corporation is a not-for-profit mutual holding company dedicated to transforming healthcare through innovation and collaboration. The company offers health insurance, consumerism services, new care delivery models, and health innovation initiatives, aiming to provide integrated solutions that enhance patient experiences and drive efficiency in the industry.
Job Description
The Client Resolution Specialist is responsible for resolving customer issues and providing expert assistance to members regarding insurance plans, benefits, and claims. This role involves handling inbound calls, identifying complex needs, and collaborating with benefit departments. It requires strong communication and problem-solving skills.
Requirements
- Provide standard client support for claims and customer service issues.
- Identify high claim volumes or excessive calls to customer service.
- Research claim appeals and benefit questions.
- Provide direction and training to customer service team staff.
- Assist with special projects.
Benefits
- Competitive salary
- Comprehensive benefits package