Senior Customer Success Manager (f/m/d)

We’re on a mission to simplify how organizations onboard, enable, and empower their teams through smart, scalable technology. As we continue growing in the DACH region and beyond, we’re looking for a Senior Customer Success Manager (CSM) to join our team and take ownership of strategic, high-touch corporate customers (500–5,000 employees).

Requirements

• 4–8 years of experience in Customer Success, Account Management, or SaaS Consulting, preferably with enterprise or complex accounts
• Familiar with growth-stage SaaS environments (Series A–C), ideally with exposure to industrial or less tech-savvy customer segments
• Comfortable with sales collaboration, having worked with in a commercial field or in close collaboration with AEs
• Strong in project and stakeholder management — from scoping and expectation setting to communicating outcomes
• You speak German fluently and feel comfortable discussing complex scenarios with our customers in their native language

Benefits

• Competitive compensation
• NRR-based bonus & POC conversion incentives