Field Services Engineer

The Field Services Engineer is the highest-level technical role within the Field Services team, combining advanced hands-on technical support with client-facing responsibilities. The ideal candidate is a seasoned engineer who thrives in a fast-paced MSP environment and represents DAS Health professionally at client sites.

Requirements

• High School diploma or GED required; Associate’s or Bachelor’s degree in an IT-related field preferred.
• 5–7+ years of experience in Field Services, MSP, or advanced IT support roles.
• A+ and Network+ certifications preferred.
• Advanced networking knowledge and troubleshooting expertise.
• Advanced proficiency with Windows Server and cloud-based environments (Azure, AWS, WVD).
• Advanced working knowledge of Microsoft 365, including email and Office products.
• Advanced working knowledge of Windows, macOS, and Linux operating systems.
• Strong analytical, problem-solving, and troubleshooting skills.
• Self-starter with a professional, customer-focused demeanor.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong attention to detail, organization, and time management skills.
• Ability to independently manage workload in a remote environment.
• Ability to travel to client sites (30–40%) and work nights, weekends, or after-hours as needed.
• Demonstrated ability to create clear technical documentation, analysis reports, and process guides.
• Fast learner with the ability to ramp quickly in a 1–2 week training period.

Benefits

• Competitive compensation
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with company match
• Paid time off and holidays
• Career growth and professional development opportunities
• Collaborative and supportive team environment