Customer Service Representative II
Crawford AustraliaPangasinan, Philippines
Posted October 23, 2025
Full Time
About the Company
Crawford Australia is a leading claims management business with over 80 years of experience. Specializing in loss adjusting, third-party administration, forensic accounting, cyber response, and more, Crawford offers comprehensive services across the entire claim lifecycle. Known for its innovation, expertise, and advanced digital solutions, Crawford ensures consistent quality service that simplifies even the most complex claims processes.
Job Description
The company is seeking an enthusiastic Customer Service Representative II to provide unique and innovative solutions to customer service issues. The role requires strong product knowledge and a willingness to learn from other departments. Responsibilities include responding to inquiries, analyzing customer needs, and resolving customer complaints.
Requirements
- Respond to customer inquiries by telephone or e-mail.
- Analyze customer service needs and refer to other departments.
- Provide updates to internal teams on customer needs.