Community Service Representative I

The CSR I will administer Coastal Villages Region Fund's (CVRF) economic development programs in their community, in alignment with organizational strategy, policies, and procedures. The CSR I will also represent CVRF through communication, outreach, and customer service.

Requirements

• Conduct local implementation-planning and delivery of assigned programs/initiatives within given timelines, on budget, and in alignment with departmental strategy, policies, and procedures
• Hire, onboard, train, supervise, and evaluate temporary seasonal employees (up to 120)
• Generate community-wide awareness of CVRF programs/services/initiatives, and distribute outreach materials under the direction of the CSMs and program leadership
• Liaise with local governments and other community institutions to keep them informed about CVRF operations, and monitor community and government trends to help CVRF understand and meet community needs
• Provide customer service and respond in a timely manner to requests for services from community members
• Develop and maintain community-level data and quality insight at the individual, household, and community level
• Produce accurate reports on assigned programs
• Conduct facility maintenance and manage office inventory
• Work directly with in-region staff and other staff members at our Anchorage office over phone, email, web chat, video-conference, and in-person; participate in team problem solving and identification of solutions
• Set an example for others to follow such as peers, community members, and outside organizations
• Ensure necessary paperwork for quotes, receiving, billing, and collections are accurately recorded