Head of Customer Support

Clever is seeking a Head of Customer Support to lead a high-performing team and develop a long-term vision for customer support. The ideal candidate will have a strong leadership background, experience leading technical and product-focused teams, and be an effective cross-functional partner.

Requirements

• 3+ years of experience in a technical support leadership or management role
• Minimum of 5+ years of total experience in technical support preferably in a B2B SaaS or EdTech
• People leader, able to inspire and motivate teams to achieve great results
• Results-oriented and know how to prioritize to maximize team impact
• Excellent and effective communicator, both written and verbal, and have a demonstrated ability to communicate and present to customers

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance