Customer Advisor

Ensures that customer issues and concerns are answered efficiently and effectively, providing a market leading customer service/experience to increase the profitability of the business.

Requirements

• High proficiency in written and verbal English communication
• Time Management: Balancing multiple tasks efficiently is essential
• Active Listening: Understanding customer queries and questions
• Problem Solving: Quick thinking and resourcefulness are vital
• Communication Skills: Clear and concise communication
• Adaptability: The ability to adjust to different customer personalities and situations is valuable
• Customer-Centric Approach: Putting the customer first is a core competency
• Moderate to Advanced computer skills and system navigation

Benefits

• Competitive remuneration package
• Shift Allowance
• Weekend Hero Bonus
• Excellent monthly performance bonus of up to 20% of basic salary
• Free door to door transport for evening shifts after 7pm
• A progressive career path to help you develop in your Call center career.
• Comprehensive product training in a fun collaborative environment
• Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.
• Employee Share Scheme Trust after 24 months tenure with Capita
• Eligibility to participate in our scholarship program after 24 months tenure with Capita.