Technical Support Agent II
AWGKansas City, Kansas, United States
Posted October 16, 2025
Full Time
About the Company
Associated Wholesale Grocers (AWG) is the nation's largest cooperative food wholesaler to independently owned supermarkets, serving 1,100 member companies across 33 states. AWG offers distribution and warehousing services with annual sales of $12.4 billion in 2023. The company also operates subsidiary businesses focused on real estate, supermarket development, and pharmaceutical products.
Job Description
AWG IT's Customer Support Center is seeking a Technical Support Agent II to provide excellent customer service and technical solutions to customers. The role involves handling IT issues, managing ticketing systems, and troubleshooting IT issues in a 24/7 operation. This entry-level position is an integral part of the IT Department.
Requirements
- PC skills with use/knowledge of Google Application Suite, MS Office or comparable software.
- Ability to follow documented troubleshooting and resolution procedures.
- Professional and positive attitude.
- Excellent customer service skills.
- Excellent documentation skills.
- Good troubleshooting / deductive reasoning / top-down logic skills.
- Strong desire to learn and develop technical skills.
- Previous Experience, Education, Knowledge, Skills
Benefits
- Medical, Dental, & Vision Insurance
- Health Savings Account
- Dependent Care Flexible Spending Account
- Paid Vacation, Holiday, and Sick Time
- 401(k) with 4% match along with 3 other contributions
- Tuition Reimbursement
- Basic & Supplemental Life and AD&D
- Employee Assistance Program
- Short-Term and Long-Term Disability
- Wellness Program