Solutions Architect - Pre Sales (Amazon Connect)

As a Solutions Architect, your main responsibility will be to act as the key technical expert during the pre-sales process. You will work closely with the Contact Center Platform Architecture team and potential customers to design and scope customized solutions that meet their unique business needs, ultimately securing new professional services engagements.

Requirements

• 3+ years of customer-facing experience, preferably technical support or consulting role
• 3+ years hands-on experience building, migrating and deploying complex cloud-based solutions
• Experiencing implementing and supporting AWS environments - Amazon Connect is a MUST have
• Proven ability to translate customer business objectives into a comprehensive technical solution and detailed project estimate
• Exceptional communication and presentation skills, with a focus on articulating value and building trust with prospective customers