Join us at Zendesk as a Commercial Account Executive to drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion.
Requirements
- Drive top-line revenue growth by acquiring new commercial customers and developing innovative, AI-driven strategies for account expansion.
- Leverage advanced data insights, AI-powered customer intent analysis, and adoption history to strategically prospect new clients, optimize retention, and identify cross-sell and upsell opportunities maximizing account revenue and profitability.
- Manage and nurture customer relationships, using digital engagement and automation tools to ensure maximum satisfaction, retention, and the development of long-term strategic partnerships.
- Proactively lead complex sales cycles by integrating AI insights and customer data, crafting tailored, outcome-oriented solutions that address both current and emerging customer needs.
- Consistently build and manage a robust pipeline using predictive analytics and automation, maintaining accurate forecasts and exceeding quarterly and annual revenue goals with disciplined execution.
- Understand and articulate the value and business impact of Zendesk solutions—including AI product offerings—ensuring alignment with customer objectives to secure satisfaction, retention, and product expansion.
- Develop and present compelling, data-backed ROI and value cases that influence procurement decisions, and rigorously track and communicate realized customer impact to foster long-term partnerships and drive upsell opportunities.
- Establish and maintain executive sponsorship by leveraging deep industry expertise and AI-driven customer insights to build trusted relationships with decision-makers and key champions.
- Collaborate closely with Solutions Engineers, AI Specialists, and internal teams to guide cross-functional co-design of innovative solutions, streamline sales execution, and advance Zendesk’s AI initiatives and go-to-market strategy.
- Hold detailed technical conversations about AI product architecture and integrations, championing best-in-class digital solutions and thought leadership within the organization.
- Continuously anticipate AI market trends and competitor moves, leveraging these insights to inform deal strategies, shape the customer roadmap, and contribute to Zendesk’s product direction.
- Be relentlessly curious—actively seeking out new AI-driven sales strategies and keeping the customer voice at the center of your approach.
- Consistently use AI tools to automate workflows, predict customer needs, personalize outreach, and set the benchmark for AI-powered sales excellence.
- Maintain outstanding organizational skills to manage a high volume of sales opportunities simultaneously, ensuring no potential is overlooked.
- Lead and coordinate cross-functional and extended Zendesk teams to deliver complex solutions and exceed account growth targets.
- Continuously monitor competitor activities and market trends to proactively adapt GTM strategy and maintain competitive advantage.
- Willingness and availability to travel regionally and nationally as business needs dictate.
Benefits
- Base salary
- Commission
- Bonus
- Benefits
- Related incentives
