Metered Customer Service Advisor - 23 Month Fixed Term Contract

We are recruiting a Metered Customer Service Advisor to join the Water Service Delivery team at Yorkshire Water. The successful candidate will be responsible for ensuring domestic and commercial water meters are read accurately and timely, providing excellent customer service, and identifying and resolving metering issues. This is a 23-month fixed term contract, with a competitive salary depending on experience (£25,776 - £31,981) and a range of benefits, including a company van, pension scheme, and development opportunities.

Requirements

• Locate external meter chambers/enter customer's premises, e.g. homes, factories, schools etc. on a cyclical basis to accurately record water meter readings.
• Ensure regular maintenance of meter reading rounds and location notes to agreed standards.
• Attend customer appointments to carry out basic investigations into high and low consumption and take appropriate action.
• Carry out ad hoc meter readings as required, e.g. checks and final reads.
• Identify and replace damaged meters where possible and in line with trained level of capability.
• Identify street furniture defects and undertake remedial action as appropriate.
• Ensure compliance with Health and Safety legislation and adherence to accident management procedures
• Work as part of the team to deliver excellent performance by understanding how their individual performance links into achieving the team's wider objectives.
• Take personal responsibility for yourself and also others with respect to health and safety, risk management and control of work to ensure compliance with the YW Safety Policy.
• Demonstrate relentless drive, energy and determination to deliver sustainable outperformance for YW that rigorously achieves our vision to be clearly the best against demanding competitive industry benchmarks.
• Demonstrate financial awareness when making day to day business decisions.

Benefits

• Company van
• Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year)
• Attractive pension scheme (Currently up to 12% company contribution)
• Development opportunities in line with the Metered Customer Service Advisor progression plan
• 25 days annual leave plus bank holidays - plus an extra wellness day!
• Life assurance cover of 4 times pensionable salary
• A great benefits package - choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!