The Learning Systems Analyst is responsible for the day-to-day administration and support of the learning management system and contributing to the broader learning ecosystem at Xcel Energy.
Requirements
- Administration of learning assignments, user access, and reporting
- Configure, maintain, and monitor system functionality, assignments, data flows, and integrations.
- Provide user support, troubleshooting, and issue resolution
- Maintain accurate and complete training and compliance records
- Support regulatory, safety, and legal compliance through accurate system configuration and reporting
- Assist with audit preparation by maintaining required documentation and learning records
- Produce standard and ad hoc reports for stakeholders
- Support system releases, updates, and testing of system changes
- Assist with monitoring system performance and uptime
- Identify and resolve system issues, performance concerns, and operational risks
- Help maintain integrations and data flows in coordination with IT and other partners
- Document system processes, procedures, and standards
- Follow established governance, change management, and support processes
- Contribute to continuous improvement of learning system operations
- Work closely with HR, Compliance, IT, Nuclear Admins and business teams to support learning and compliance needs
- Manage in the tiered administrator support model through administrator training, learning materials, certifications, assessments, and the Community of Practice
- Maintain strong knowledge of learning technologies, SF, integrations, content management, and analytics.
- Stay current on emerging learning technologies and modern methods to keep the ecosystem effective and scalable.
- Experience running reports and using data to support learning needs
- Ability to troubleshoot issues and work with others to resolve problems
- Ability to follow processes, document steps, and manage details accurately
- Strong conceptual and strategic thinking skills, combined with hands-on execution ability
- Familiarity with learning platforms and willingness to learn new ones
- Understanding of change, incident, and release management
- Ability to analyze data and build reports that inform decisions
- Ability to identify system gaps and translate business needs into solutions
- Strong communication skills for both technical and nontechnical audiences
- Proven collaboration across HR, IT, Safety, Nuclear and business teams
- Must be able to pass Nuclear Background Screening process
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
