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Job description
Workiva is seeking a Director of Scaled Customer Success to lead customer engagement motion across Corporate (SMB) segment, scaled and pooled Customer Success team. The Director will design and operationalize an insights-driven, digital-first engagement model that blends tech-touch, automation, 1:many programs, and targeted human interaction to accelerate adoption, reduce risk, and deliver measurable value at scale.
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Tech, Software & IT Services
Workiva delivers a cloud‑based, AI‑powered platform that unifies data, processes, and collaboration for finance, accounting, risk, audit, and sustainability professionals. The company’s core focus areas include regulatory and statutory reporting, internal controls, enterprise risk management, and ESG disclosure, serving over 6,000 organizations worldwide. By providing a secure, audit‑ready environment that streamlines data connectivity and automates compliance workflows, Workiva enables teams to build trust and transparency across the enterprise. Its distinctive blend of real‑time collaboration, regulatory expertise, and advanced analytics positions Workiva as a leader in integrated reporting and risk management solutions.