Senior Specialist - Customer Success (Maternity Cover)

We are seeking a Senior Specialist - Customer Success to join our Asia Pacific Customer Success Team. As a trusted advisor, you will ensure our customers have the products and services that best fit their immediate needs and future use cases. You will work in close collaboration with the wider business to streamline and structure the customer journey for maximum impact and value.

Requirements

• Minimum 3-year experience in Customer Success or similar functions
• Working knowledge of the Energy industry is a desirable
• Experience in using health metrics to drive customer success with proven measurable outcomes is preferred
• Passion for innovation, growth, and a relentless dedication to making customers successful
• Good communication and interpersonal skills, with the ability to effectively listen, influence and relate compassionately to the customer needs/requirements
• Good organizational, presentation and time management skills
• Strong learner with curious mind
• Basic understanding of customer journeys to anticipate problems and solving them proactively
• Ability to prioritize work and tasks effectively to achieve best customer outcomes
• Excellent English and Japanese Language as this role requires you to liaise with customers based in Japan
• A proven track record of successfully servicing and managing regional accounts across dynamic markets, including but not limited to Asia Pacific
• Demonstrated ability to navigate cultural nuances, foster trust, and build long-term partnerships across these regions
• Ability to adapt, take initiatives, and pro-activeness
• A kind, open, fun, team-oriented working attitude
• Cultural awareness and appreciation for diversity
• Experience working with Microsoft applications (Basic Excel skills are required for this role) and Customer Success Platforms (eg: Gainsight, Hubspot) is preferred
• Knowledge of salesforce.com

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Four Day Work Week
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance