CSR (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0055682

Customer Service Representative (Corporate, Registered Agent Services) – Hybrid (CT/ET) R0055682 | FCC | CLC - Registered Agent Solutions Inc.- Wolters Kluwer. Provide direct support to and collaborate with other RASi corporate team members or across departments. Respond and resolve incoming client, affiliate, and vendor/correspondent requests, queries, issues and concerns via phone and email.

Requirements

• 1+ years of industry experience within the corporate and registered agent industry, or similar content knowledge from an in-house legal team, law firm, or CPA firm position.
• High school diploma or equivalent required.
• Preferred Education: Bachelor’s degree and/or 1-2 years’ experience in corporate services/registered agent industry.
• Skills:
• Communication: Positive team player with clear and effective verbal and written communication skills with colleagues and clients.
• Customer Orientation: Ensure superior customer service is always provided and maintain a high level of professionalism.
• Problem-Solving: Strong critical thinking and problem-solving skills are required.
• Attention to Detail: Strong attention to detail with the ability to accept directions well.
• Time Management: Ability to handle multiple tasks, prioritize effectively, be self-directed, manage your time wisely, and work efficiently with minimal supervision.
• Product Knowledge: Fundamental understanding of the company’s products/services.
• Technical Literacy: Basic computer and software proficiency. Intermediate level skills with MS Office; Word, Excel and Outlook are required.
• Team Collaboration: Ability to work well with others in a team environment whether remote, hybrid, or in office.
• Attendance and Reliability: Excellent attendance and punctuality.
• Work Environment: Able to work in a fast-paced, high-energy environment.
• Industry Knowledge: Knowledge of general corporate services in all 50 states such as, but not limited to Qualifications/Formations, Withdrawals/Dissolutions, EIN # obtainment, doc retrievals (certified, plain copies and good standing certificates/tax certificates).

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave