Case Manager

The Case Manager will assess psycho-social needs of patients assigned, initiate necessary arrangements for needed resources and/or discharge plans, and provide counseling to patients and families for care required by patients after discharge.

Requirements

• Counseling individual patients and family members
• Makes recommendations and referrals to home health and community agencies as needed
• Is knowledgeable in “Baker Act” and other Mental Health Laws
• Coordinates discharge planning according to discharge criteria for all patients and re-evaluates and modifies the discharge plan as needed
• Assists with program planning, development and evaluation
• Performs intake assessment/evaluation of treatment needs, including completion of psychosocial history and creation of treatment plan per hospital policy
• Assists in determining eligibility of social, medical, financial and other services to meet the patient’s needs
• Communicates psychosocial aspects of treatment with the multi-disciplinary team and acts as a resource for treatment planning and regarding patient/family involvement
• Monitors compliance and observations for adverse reactions to medications within the elderly population
• Monitors and ascertains the therapeutic modalities that are conducive to meeting the needs of the elderly patient
• Meets and consults with physicians regarding patient's treatment plans and needs to meet the patient's psycho-social and discharge needs
• Implements crisis intervention measures when indicated, including behavioral and individual counseling for suicidal ideation or controlling aggressive behavior
• Conducts individual and group therapy sessions
• Participates in researching community resources and evaluates them thru site visits to the agencies/facilities utilized as referral sources
• Participates in cross-functional CQI, safety and infection control studies as assigned
• Maintains a professional level of conduct and appearance
• Practices good public and guest relations by displaying a friendly and cheerful manner
• Displays good judgment and tact when dealing with complaints and situations where the policies of the hospital are being enforced
• Use personal judgment and specialized knowledge to give information to people
• Communicate well. Speaks clearly and listens carefully
• Adheres to policy and procedures as set forth by the hospital
• Maintains confidentiality of patient information
• Assist patients and their families in their needs
• Ability to multitask
• Uses eyes, hands, and fingers accurately while operating a switchboard or computer keyboard