Agent Operations Territory Lead

We're hiring an Agent Operations Territory Lead to manage product rollouts and supervise agents in a designated territory. The role involves managing agent recruitment, ensuring agent quality, collaborating with the BTL team, coordinating agent liquidity management, managing risk, and championing excellent customer service among distributors and agents.

Requirements

• At least 2 years of experience managing a successful agent network in Côte d'Ivoire's mobile money, agency banking, and FMCG sectors
• Demonstrated ability to manage field-based operations across large geographical locations
• Willingness to travel and spend up to 90% of the time within your assigned territories
• Experience in the upcountry
• Fluency in French and a good level of English

Benefits

• Competitive salary
• Generous health insurance for yourself and your dependents
• Generous parental leave policies (26 weeks for mothers and 4 weeks for fathers)
• Subsidized child care when you return to work
• Gym memberships and fitness classes subsidy
• Airtime reimbursement