Showroom Manager

Manage a dynamic customer centric sales and customer service team. Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies.

Requirements

• Hire and manage sales team
• Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort’s approach to sales, customer service, and showroom operational procedures
• Partner and foster a strong working relationship with Business Development Specialist(s)
• Utilize and analyze available sales and operations data to drive sales behaviors and priorities
• Lead onboarding and continuous training for staff
• Actively participate in local market networking events
• Work with the Visual Comfort marketing team to identify and develop events in the local market
• Actively support and participate in the sales process and customer interaction both inside and outside of the showroom
• Ensure compliance with all company and showroom policies and procedures
• Maintain a clean and attractive showroom in accordance with our visual standards
• In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory
• Become proficient in and train staff on the company’s point of sale and operating systems
• Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency
• Coordinate with internal teams to drive successful showroom product resets, build outs, and installations
• Coordinate activities to facilitate shipping and receiving in accordance with established procedures
• Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations
• Ensure showrooms are open and ready for business each day
• Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed
• Prepare timely monthly reporting in accordance with company requirements
• Ensure accurate showroom inventory, sales reports and bank records

Benefits

• Competitive compensation plan
• Competitive Medical, Dental and Vision Benefits
• Company provided Life Insurance and Short-Term Disability
• 401(k) Employer Match
• Generous Vacation and Paid Time Off Programs
• Closed on all major holidays
• Team Member discounts on Visual Comfort Products