We're in the business of people helping people and you can help us change lives just by working here. Whether it’s helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time – you have an impact on their lives just by working here, no matter what your position may be.
Requirements
- Provide daily supervision and guidance to Fraud Coordinator and Investigative Analysts I and II.
- Delegate tasks and responsibilities effectively and ensure fraud staff understand their roles and responsibilities.
- Monitor fraud staff performance and provide regular feedback, coaching, mentoring, and corrective action as necessary.
- Address and resolve any issues or conflicts within the Fraud Department or externally with other departments.
- Serve as a point of escalation for complex fraud challenges that Coordinators and Analysts are unable to resolve.
- Create individual development and succession plans for assigned staff.
- Manage, prioritize, and assist the workload of the fraud team to ensure timely and accurate completion of projects and tasks.
- Respond and assist the Fraud Coordinators and Analysts to resolve member and staff inquiries or issues within the timelines set forth.
- Assist Director of Risk Mitigation to ensure all policy/procedure and compliance standards are being met and intervene as needed.
- Assist the Director of Risk Mitigation with annual policy, program, procedure, process and risk assessment updates and make recommendations for improvements.
- Review, approve, and ensure that all fraud processes and tasks carried out by the Coordinators and Specialists meet organizational standards and comply with legal and procedural requirements.
- Stay abreast of evolving regulatory requirements and industry standards related to fraud prevention, ensuring compliance and adherence to relevant laws and regulations.
- Evaluate programs and workflows and optimize fraud claim intake and disposition in all fraud intake channels.
- Collaborate with internal and external stakeholders, including project, channel, line of business, technology, operations, legal and compliance teams to implement effective fraud prevention measures.
- Resolves complaints received by the Fraud Department.
- Acts as a liaison with law enforcement and attends court proceedings.
- Develop and deliver training programs to educate employees on fraud detection techniques, best practices and reporting procedures.
- Remain up to date with federal, state and local laws and regulations to ensure enterprise-wide compliance for all aspects of fraud.
- Assist with compiling information for all fraud audits and examinations and collaborate with enterprise leadership as needed.
- Provide departmental back-up coverage as needed.
- Respond effectively to changing ideas, responsibilities, expectations, trends, strategies, and other processes.
- Demonstrate a commitment to diversity, equity, inclusion, and belonging through continuous development, modeling inclusive behaviors, and proactively managing bias.
- Perform other duties needed to help fulfil our mission, drive our strategy, and support our organization’s values.
Benefits
- Pension Plan
- 401k Plan
- 401k matching contributions
- Excellent health benefits
- Flexible Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- Wellness Time Off (WTO)
- More than ten paid holidays per year
- Wellness program
- Tuition reimbursement
- Student loan repayment
- Employee recognition program
- Educational incentives
