Victory Staffing is seeking a skilled Virtual Executive/Personal Assistant to manage client relationships and provide remote back office support. The ideal candidate is self-motivated, self-disciplined, and has expertise to be a trusted advisor to clients.
Requirements
- Represent Victory Staffing Virtual Assistants in a Positive & Professional Manner
- Demonstrate an exceptional work ethic and a positive attitude in all interactions
- Must reside in the USA
- Ensure all communication reflects the company's values and level of professionalism
- Embrace Victory Staffing values, standards, and contribute to a thriving company culture
- Take Ownership of Client Satisfaction
- Lead and manage client accounts and interactions
- Understand and anticipate client needs while also communicating progress and updates
- Address challenges and problem solve without compromising quality of service
- Demonstrate a commitment to excellence in high-quality work and attention to detail
- Awareness of and adherence to engagement hours, and opportunities or needs to adjust hours for service.
- Operational Responsibilities
- Provide high-quality administrative support to clients, and occasionally collaborate with fellow Victory Staffing team members as an opportunity for growth and to increase level of service
- Effectively manage tasks, projects, and deadlines to always meet client expectations
- Maintain open communication with the client, external stakeholders, and the Victory Staffing team
- Provide the utmost care with keeping sensitive and confidential information private and secure at all times
- Manage email by prioritizing and filtering messages, and ensuring timely responses
- Manage complex schedules that require proactive calendar coordination and reminders
- Handle and anticipate complex issues and resolve in a timely and professional manner
- Able to plan and coordinate details for meetings, conferences, or events
- Prepare presentations and materials, and conduct project research when necessary
- Maintain updated CRMs, analyze trends, and identify helpful insights for decision making
- Effectively collaborate with others to accomplish tasks and complete projects
- Strong communication skills and the ability to draft or edit all forms of correspondence
- Establish trust and use discretion when handling sensitive and confidential information
- Be familiar with scheduling, project management, and CRM tools and software
- Handle other administrative support tasks as requested
- GENERAL QUALIFICATIONS
- Must reside and be authorized to work in the United States
- At least 2 years of the demonstrated experience outlined above
- At least 2 years of experience working full-time in a virtual role
- Available at least 20 hours per week to support high-touch, deliverable-focused clients.
- TECHNICAL QUALIFICATIONS
- Knowledge of various scheduling, project management, and CRM technologies to manage and make helpful recommendations to clients.
- Experience and confidence in coordinating large-scale webinars including scheduling, facilitating, overseeing breakout rooms, and troubleshooting technical issues.
- Experience making travel arrangements and handling last minute changes.
- Experience with high-volume email inboxes and calendar management.
- Experience and comfortability with a range of technology such as Google Suite, Microsoft Office, Calendly, Slack, and Project Management Tools.
