Meet Vestis: For the People Who Make It All Work. At Vestis, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. The General Manager leads a profitable growth-oriented business in a specific location (Market Center) with full profit and loss responsibility, driving profitability and growth by putting the customer first, while investing in our people by coaching, engaging and motivating behaviors to service our customers.
Requirements
- Manage a Market Center (MC) location, possibly with depots and service centers (annual revenue of $10M +)
- Drive profitability and growth by obtaining new customers and retaining current customer relationships and maintain the market center's total managed volume
- Use strategic and leadership skills to facilitate employee selection, development, retention, motivation, and strong customer relationships
- Ensure compliance with contracts and company policies and procedures
- Participate in hands-on activities in the Market Center and in other field locations
- Establish a cohesive team between service and production departments to meet organizational goals
- Overall MC results, including but not limited to metrics in Service, Production, Sales, Supply Chain, HR and Finance departments
- Sets clear expectations for each department and leads by example
- Ensure daily efficient operations of location in accordance with established business values, policies and processes
- Implements, administers and evaluates programs and procedures to ensure maximum customer retention
- Develops and maintains valid service agreements, positive service attitude, effective quality assurance, good customer relations and efficient route management
- Implements general price changes when needed and changes prices on specific accounts as needed
- Reviews financial statements, reports and other performance data in a dedicated manner. Measures financial productivity and sales goal achievement to determine areas in need of remediation and improvement
- Personally oversees the proper and timely collection of the Company’s accounts receivables
- Create a pervasive sales culture that fosters team selling via Together in Growth (TIG) and Shared Lead programs
- Proactively supports the generation of new business for the MC. Provides leadership and support for new sales opportunities
- Develop and maintain customer relationships with the Market Centers top customers
- Completes in person meeting for each department head weekly to review performance
- Promote and sustain a safety culture
- Ensures all safety accidents and incidents are timely investigated and reported by department leadership
- Oversees implementation, administration and evaluation of production programs and procedures
- Conduct short and long range planning to ensure achievement of production goals and standards
- Manage merchandise budget and inventory to reduce spend while continually providing adequate supply for the customer base
- Sustain merchandise control billing and collections to recover costs associated with customer lost and ruined goods
- Partner with labor relations or human resources in union or non-union environments to ensure all employee disciplinary action is timely investigated and documented by department leadership
- Conduct performance evaluations for department leaders providing specific and details feedback on their management and leadership skills and the attainment of their respective goals and objectives
- Manages the hiring, placement and removal of location’s workforce. Consults and works with staff management on the best action to take in regard to location staffing
- Proactively leads talent development programs and efforts within the MC
Benefits
- Medical
- Dental
- Vision
- Short and long term disability
- Basic life insurance
- Paid parental leave
- 401k plan
- Vacation
- Floating holidays
- Paid sick time
