Senior Account Manager - USA

We are a dynamic team dedicated to growing our customer base and enhancing our brand's global presence. We are hiring a Senior Account Manager to join our Account Management team with a focus on managing our largest and most strategic customers across North America. The role will serve as the primary point of contact for the accounts, partnering with customers through every stage of their journey, from integration and onboarding to scaling, adoption, expansion, and long term success.

Requirements

• 10+ years of Account Management experience within the SaaS industry focused on strategic, enterprise accounts
• Demonstrated track record of meeting or exceeding quota while maintaining strong customer satisfaction and advocacy.
• Proven ability to partner with customers and internal stakeholders to increase product utilization and drive net dollar retention.
• Strong experience working cross functionally with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to drive adoption and maintain a closed feedback loop with customers.
• Experience using analytics, dashboards, and data driven decision making to improve account performance and business outcomes.
• Exposure to or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and can apply it to drive customer value
• Experience working within a global scaleup or startup environment, with the ability to thrive in fast changing, high growth, and evolving operating models.

Benefits

• Extra recharge days per year on top of your annual vacation days
• Stock options that ensure you share in our success
• Extensive, medical, dental, and vision insurance to ensure you're feeling great physically and mentally
• Learning and Development and Health & Sports budgets that you are free to tailor to your own needs
• Four weeks of fully paid sabbatical leave after reaching your 5th work anniversary