Operations Coordinator - P1547-NH3041

USPack is a leading logistics provider custom built for the evolving needs of businesses in today's same-day delivery world. At USPack, we help brands and businesses win in the delivery economy. We invest in our people and help them grow every day. We value input, demand collaboration, and recognize performance. We work together, play together, and succeed together!

Requirements

• Monitor to ensure all routes are covered, IC check-in is complete and communicated to the customer, and that routes run on time.
• Create route pursuant to customer requirements. Ensure IC that accepted dispatch provides the delivery services, and communicate changes to dispatch department and IC's as needed.
• Monitor dispatch board to ensure customer requested delivery times are being met.
• Communicate any delays and/or problems to the customer and dispatch department.
• Ensure IC's are providing services in the vehicle type requested by the customer.
• Ensure compliance with IC log in process and EC-mobile.
• Work directly with IC's to assist with issues they may encounter while under dispatch.
• Assist in arranging for STAT coverage for customers, as needed.
• When necessary, will restructure routes as requested by the customer, to ensure on-time execution.
• Ensure IC's are providing contracted delivery services in compliance with customer regulations.
• Assist with contracting of IC's as needed.
• Complete daily service reports as required by the customer.
• Create and process administrative reports and paperwork as directed.
• Follow up with IC's to ensure their paperwork is up to date, as needed.
• Ensure IC's are providing services in a uniform shirt with visible ID badge, as required by customers for identification and security purposes.

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays