The Program and National Test Center Coordinator (PNTCC) serves as the on-site University of Maryland Global Campus in Asia representative responsible for providing academic, administrative and testing support services, community outreach, customer relations management, and evening course coverage. This position reports directly to the Assistant Director (AD). The PNTCC must work effectively with the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff in Yokota, and the military community at large.
Requirements
- Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met
- Document all student contact through UMUC's Customer Relations Management System and schedule appropriate follow-up activities
- Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
- Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed
- Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling
- Provide evening class coverage during onsite sessions
- Ensure classrooms are provided with adequate space and needed technology for class instruction
- Assist faculty in obtaining base access to attend class on their assigned installation
- Distribute marketing, advertising, and mass media materials at assigned locations when permissible
- Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
- Provide National Test Center testing services on a basis that meets community demand
- Participate in UMUC staff meetings, professional development activities and training sessions as required
- Track and compile monthly statistics and provide reports as needed
- Maintain appropriate communication with immediate supervisor and other UMUC staff to ensure timely resolution of student issues/escalations
Benefits
- Generous Paid Time Off
- Comprehensive Health Coverage
- Insurance Options
- Retirement Stipend
- Supplemental Retirement Plans
- Tuition Remission
- Moving Allowance
