Area Manager - NFL - Cleaning Industry

The Area Manager - NFL - Cleaning Industry will lead, manage, coordinate, and implement daily the Janitorial Services scope of works at all store or site locations within the designated area or territory, across multiple customer banners. Key focus areas include managing customer experience and retention, communication between United, customer, and partner, performance of partners and cleaners, overall store operations, quality standards, audits, training, cost management, increasing revenue and profits per store and customer banners, and United and customer processes, policies, and guidelines.

Requirements

• Planning & Budgeting: Participate in the development and implementation of annual plans by customer banners, implement store level budgets, create and develop short and long-term strategies at store level to secure sustainability and profitability of all operations.
• Customer Relationships & Communication: Build strong relationships with customers and business partners at store level, single point of contact at store level with customer for the communication between United and the customer, address store level customer concerns and provide timely and effective solutions to problems.
• Internal Communication: Lead and coordinate all store level communication with United Partners daily on issues and actions, set expectations with Partners, provide training, coaching & mentoring.
• Process Compliances: Lead all process initiatives/implementation at store level, work with Sr. management on identifying store level trends and process gaps, lead store level customer store/calibration walks, lead process adoption in Salesforce.
• Cost Management & Controls: Responsible at store level for Revenue + Cost per Store; Budget Vs Actual + Gross margins, responsible for the store level financial activities related to billing, invoicing, store budgets, customers, suppliers and sub-contractors' expenses, employee hours, material costs over budget, equipment repair costs.
• Workforce & Performance Management: Co-Lead Performance Mgmt. for Partners with Partner Effectiveness team as per United reports, recruitment, training & development, lead in-store partner training, support partner effectiveness & L & D in overall partner training program, monitoring performance of reporting Partners and apply performance improvement plans to improve Partner engagement and productivity in conjunction with Partner Effectiveness team.
• Technology & Assets: Responsible for managing business using United technologies provided (e.g. Salesforce & Microsoft Programs), responsible for asset management.

Benefits

• Competitive compensation
• Health, dental, and vision benefits
• Pension plan after 1 year