The National at Ave Maria is hiring a Community Association Manager to oversee daily operations, foster community engagement, and uphold the highest standards of service and professionalism. As a passionate and service-driven professional, you'll play a key role in ensuring our residents and members enjoy a superior experience across the clubs managed by Troon.
Requirements
- Delivers and promotes prompt, courteous and genuine service to all residents, members, guests and employees.
- Motivates, directs, and assists department heads, managers and front line staff on a daily basis.
- Plans, develops and implements operational procedures and methods in concert with TROON practices and policies.
- Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly and annual financial statements for the HOA; takes effective corrective action as required.
- Maintains respective memberships with relevant professional associations. Attends conferences, workshops and meetings to keep abreast of current information and developments in the field.
- Understands and keeps abreast of HOA’s financial record keeping.
- Completes daily, month-end and annual reporting as required.
- Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
- Secures and protects the HOA’s assets, including facilities and equipment.
- Builds and nurtures professional relationships between the Community, the Team Members and the Company.
- Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
- Facilitate and prepare paperwork for meetings, such as Budget, Annual and Board of Directors.
- Investigate complaints, disturbances and violations and resolve problems following rules and regulations.
- Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
- Solicit and analyze bids from contractors for repairs and/or maintenance.
- Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
- Maintain records of maintenance and operating costs as well as all related Association costs.
- Purchase supplies as needed.
- Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
- Assist in the preparation of detailed budgets and financial reports for Associations.
- Confer regularly with community association members to ensure their needs are being met.
- Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
- Provides leadership to Team Members.
Benefits
- Paid Time Off (PTO)
- health coverage
