Lorraine Lakes Association is seeking a Community Association Manager to oversee HOA operations, including relationships with residents, guests, and employees, and to provide exceptional service and accountability to members.
Requirements
- Delivers and promotes prompt, courteous, and genuine service to all residents, members, guests, and employees.
- Motivates, directs, and assists department heads, managers, and front-line staff on a daily basis.
- Plans, develops, and implements operational procedures and methods in concert with TROON practices and policies.
- Ensures that goals and objectives of the HOA are implemented on a continuous basis to meet the expectations of the residents, membership, Board of Directors, and Management.
- Coordinates development of operating and capital budgets according to the budget calendar; monitors monthly, quarterly, and annual financial statements for the HOA; takes effective corrective action as required.
- Maintains respective memberships with relevant professional associations.
- Attends conferences, workshops, and meetings to keep abreast of current information and developments in the field.
- Understands and keeps abreast of HOA’s financial record keeping.
- Completes daily, month-end, and annual reporting as required.
- Monitors the quality of the HOA’s products and services, and ensures maximum member and guest satisfaction.
- Secures and protects the HOA’s assets, including facilities and equipment.
- Builds and nurtures professional relationships between the Community, the Team Members, and the Company.
- Assist in directing and coordinating the activities of contracted vendors and evaluate their performance.
- Facilitate and prepare paperwork for meetings, such as Budget, Annual, and Board of Directors.
- Investigate complaints, disturbances, and violations, and resolve problems following rules and regulations.
- Inspect grounds, facilities, and equipment to determine necessity of repairs or maintenance.
- Solicit and analyze bids from contractors for repairs and/or maintenance.
- Assist in planning, scheduling, and coordinating of general maintenance, major repairs, and construction projects as directed.
- Maintain records of maintenance and operating costs as well as all related Association.
- Purchase supplies as needed.
- Assist Board with the selection of vendors and manage contracts for provision of Association services such as cleaning, maintenance, and security services as directed.
- Assist in the preparation of detailed budgets and financial reports for Associations.
- Confer regularly with community association members to ensure their needs are being met.
- Meet with the Board of Directors and committees to discuss and resolve legal and environmental issues or any other Association matter.
- Provides leadership to Team Members.
Benefits
- 401(k) matching
- Paid time off
- Tuition reimbursement
