Voice Product Manager

Be part of a team that creates exceptional customer value, generates long-term competitive advantage, and delivers year-after-year profitability for TNS and the Communications Division. As a TNS Principle Product Manager, you will lead others to deliver true value based on customer-backed approaches. You will utilize your entrepreneurial prowess to drive strategy of TNS business, technology, and design.

Requirements

• Deliver business value to drive sales, improve efficiency, and improve customer satisfaction
• Support business reviews and have the ability to present across all levels of the organization
• Drive the product lifecycle from market development to market decline
• Partner with functional and technical leaders to identify and plan capabilities necessary to meet short and long-term business needs
• Develops and executes strategic plans in support of key objectives derived from the Balanced Scorecard
• Evaluates research and market analysis, meets with third party vendors, and maintains knowledge of industry innovations and technology platforms to inform the strategy for the product
• Understands financial and business impact of proposed product updates and activities within portfolio, prioritizes updates to support the roadmap
• Drives product development by reviewing performance and directing work efforts of solution architects, development, and operations to ensure products are aligned with product vision
• Identifies goals, metrics, and appropriate analytics to measure the performance of the product and its individual features, and continually makes recommendations and refinements to the product based on learnings
• Resolve issues within or across product teams that may impair teams form delivery of a quality product in order to meet strategic, financial, and technical goals
• Drives operational excellence to create internal customer satisfaction and meet product metrics while prioritizing customer needs
• Works across legal teams to develop, review and execute customer and third party partner contracts
• Accepting constructive feedback from other team members
• Actively listen to problem discussions and propose various solutions
• Work as a member of project team and make the necessary contributions for the role
• Being on time, participating and showing a willingness to help other team members
• Partner with various Communication Division members to create products and services
• Ability to articulate complex issues both in written form and orally
• Ability to comprehend customer requirements and take these requirements to create an appropriate product plan
• Have excellent follow-through, we honor our commitments
• Think outside the box to develop new products and services

Benefits

• Medical and dental coverage
• Life insurance
• Paid holidays and vacations
• 401K plan with company match