Solution Consultant role to support Sales Group in APAC Region to identify, accept, connect and orchestrate solutions opportunities within a complete commerce framework, define business problems and solutions, provide technical support, advice to target customers, and demonstrations to ensure services and solutions are fully qualified and designed to achieve the customer’s requirements.
Requirements
- Identifying opportunities for payments acceptance ('Accept') solutions—particularly parking platforms and unattended payments—and supporting the Sales Group to qualify and progress them.
- Gathering, validating, and documenting customer business and technical requirements.
- Designing and presenting solutions using TNS standard offerings.
- Explaining solutions and addressing customer questions around payments acceptance, integrations, security, and operational considerations.
- Supporting bids, proposals, tender responses, and customer presentations.
- Collaborating across the team to stay up to date with parking, vending and payments standards, emerging technologies, and trends relevant to TNS offerings.
- Regulatory and scheme compliance: Understanding and designing solutions aligned to relevant requirements in partnership with internal specialists.
- Security best practices: Incorporating security and data-protection practices into solution design for terminals/unattended devices and related integrations.
- Working with Product and Delivery to build demos/PoCs that showcase end-to-end acceptance flows and validate integration and operational assumptions.
- Documenting customer needs and proposed acceptance solutions for handover.
- Estimating costs and analysing commercial data to support business cases.
- Creating functional specifications for solutions.
- Using and updating CRM tools.
- Employing an approach to identifying and managing various stakeholders, understanding their concerns and expectations when partnering with TNS.
- Practical understanding of all elements of the payment ecosystems, including issuing, acquiring, message protocols, payment gateways, payment processors, payment terminals POS systems, ATMs, EFTPOS, schemes, loyalty and payment methods.
- Practical understanding and experience in security best practices, incorporating security best practice into solution designs to protect customer data and systems.
- The skill to apply TNS’ standard solutions to customer problems.
- Effective stakeholder engagement.
- The skill to deal with stakeholders as diverse as sales and bid management, vendors, customers, other solution consultants, the delivery teams, and management.
- Critical thinking.
- The skill to understand and analyze problems and find solutions.
- The ability and skill to articulate improvements in TNS’ standard solutions to internal stakeholders.
- Curiosity and Problem solving.
- The skill to think creatively and work collaboratively with teams to solve business challenges.
- The desire to keep abreast of current and new developments in payments and security to apply to TNS’ solutions and to share that insight with colleagues.
- Decision making.
- The ability to make decisions around things such as requirement prioritization, scope, accessing viability of solutions.
- Good listening and communications.
- The skill to ask the right questions and correctly understand the information received.
- The skill to communicate in English – both written and oral – at a very high level.
- The skill to utilise video conferencing effectively.
- Documentation and writing skills.
- The skill to effectively use application and web-based documentation tools to create documents such as use cases, business requirements, business cases, presentations, process flows and other business documents.
- Using and updating CRM systems.
- Confident presenter.
- The ability to present findings and recommendations to senior leaders and to manage stakeholder meetings in person, via video and voice conferencing tools.
- The ability to travel domestically and internationally.
Benefits
- Flexible work arrangements
- Professional development opportunities
- Competitive salary
- Comprehensive benefits package
- Generous parental leave
- Tuition reimbursement
- Relocation assistance
