The Program Manager will oversee the administrative and supervisory aspects of the Interim Housing Program for The People Concern. They will provide leadership, ensure successful performance-based outcomes, and foster teamwork among staff.
Requirements
- Programming: Provide oversight and leadership for the interim housing site, by overseeing daily operations.
- Collaborate with other internal programs and outside entities to provide greater support and assistance to clients.
- Co-facilitate client case conferencing to create a supportive environment to staff and ensure clients' progress towards permanent supportive housing and psycho-social rehabilitation.
- Provide support to Support Specialists with all processes and documentation to meet funder's requirements.
- Intervene during crises, in a trauma-informed manner.
- Ensure the implementation and quality of the enrichment program provided to clients onsite, during Swing shifts.
- Ensure that all tasks assigned to staff are completed professionally and in a timely manner.
- Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients.
- Maintain client confidentiality, while following agency, state, and HIPAA laws.
- Develop effective, trusting relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and Trauma Informed care.
- Work with Management to create the staff schedule to ensure adequate staff coverage.
- Work with management team to provide on call coverage for emergencies.
- Participate in new employee recruiting process for the site.
- Communicate staff training completion or training needs to Director.
- Provide guidance and support to staff and encourage critical thinking, self-care, collaboration and excellence.
- Conduct monthly individual performance evaluation for staff to ensure accountability and professional growth.
- Ensure a clean and safe facility by doing facility walk-through, submitting work orders and ensuring that the completion of the repairs is done in a timely manner.
- Work in collaboration with the Director to conduct periodic safety drills for staff and clients (fire, earthquake etc.).
- Responsible for ensuring accurate and timely completion of trackers, case notes, incident reports, client paper charts and other documentation, including Homeless Management Information System data and documentation.
- Ensure timely resolution of client complaints and requests.
- Ensure adherence to agency policies, program guidelines and procedures.
- Recommend changes to policies, guidelines and procedures to meet the needs of the program.
- Develop Expert knowledge of funders' requirements and Scope of Services.
- May be asked to fill in to cover for staff absences.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
