The Overnight Program Manager is responsible for overseeing all overnight operations at the interim housing site, ensuring a safe, supportive, and compliant environment for both clients and staff.
Requirements
- Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma Informed care principles
- Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
- Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
- Manage client grievances and ensure timely resolution of client complaints
- Work with the Director to ensure that the physical site is well-maintained and safe
- Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
- Work with management team to provide on call coverage for emergencies
- Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
- Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
- Assist with preparing data for reports to funders, and track other data as directed
- Responsible for and overseeing internal site auditing of client’s charts
- Effectively represent agency at funding partner or collaborative meetings
- Provide individual and team supervision, support, and performance evaluations for all direct reports
- Co-Facilitate staffing meetings
- Ensure adherence to agency policies and procedures
- Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
- Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
- Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
- Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
- Incorporate life skills programming and other milieu and enrichments services into the program design
- Conduct analogue and digital audits of client files and Clarity Profiles
- Manage site inventory
- Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
- Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
- Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
