The Program Manager, SAMOSHEL will be responsible for administrative oversight, and supervision of case management and line staff for this Interim Housing Program for The People Concern.
Requirements
- Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma-informed care principles
- Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
- Provide guidance to staff, ensuring that they are able to implement appropriate interventions to reduce barriers
- Promote opportunities to support critical thinking among team members
- Provide crisis intervention and triage services
- Work with the Director to ensure that the physical site is well-maintained and safe
- Ensure all required Postings are within the facilities
- Provide training and welcome to all new staff during on-boarding
- Conducting facility walk-through to identify health and safety concerns
- Provide oversight of the daily operations of the shelter, including scheduling of staff and making sure that all shifts are appropriately covered
- Work with the management team to provide on call coverage for emergencies
- Develop expert knowledge of the documentation required by the agency and the funders
- Ensure compliance with documentation standards, including electronic databases and paper charts, and ensure timely documentation submissions by conducting weekly audits of client charts and HMIS Data.
- Work with housing department and city partners to ensure most vulnerable are being matched to best fit housing options
- Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
- Assist with preparing data for reports to funders, and track other data as directed
- Ensure adherence to agency policies and procedures
- Facilitate weekly case conferencing to create a supportive environment and ensure the reduction of barriers that prevent an individual from developing an appropriate housing plan
- Complete performance evaluations on all direct reports
- Communicate effectively and in a timely manner, with management, peers, collaborators, and funders
- Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
- Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
- Incorporate life skills programming and other milieu and enrichment services into the program design
- Develop and improve programming, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
- Train staff on programmatic expectations, including documentation, boundaries, and strength-based approaches to interventions
- And all other duties assigned.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning (403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short- and Long-Term Disability
- Voluntary Pet Insurance
- Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
- The People Concern University & Certificates
