The Associate Director - Texas One Stop will provide direct supervision to a One Stop team, engage in talent management activities, and assist and advise customers and staff with complex issues regarding registration, student records, financial aid, student billing, and veterans’ benefits.
Requirements
- Bachelor’s degree plus 6 years of experience, or a Master’s degree plus 3 years of work experience
- Minimum of two years of experience training others (students, staff, etc.)
- Minimum of two years of experience in customer service related field
- Exceptional customer service skills and knowledge of basic service etiquette
- Punctual attendance required
- Exceptional oral and written communication skills, and exceptional public speaking skills
- Demonstrated ability to write clearly, concisely, and correctly
- Demonstrated ability to engage and interact effectively with people of all ages and backgrounds
- Demonstrated ability to work as a team member
- Demonstrated ability to analyze and interpret data and be responsible for independent decisions
- Demonstrated ability to work well in a fast-paced, dynamic, customer-oriented environment
- Highly motivated, focused, and results-oriented
- Relevant education and experience may be substituted as appropriate
Benefits
- Retirement Plan Eligibility: The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.
- Background Checks: A criminal history background check will be required for finalist(s) under consideration for this position.
- Equal Opportunity Employer: The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action.
- Pay Transparency: The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
- Employment Eligibility Verification: If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
- E-Verify: The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.
- Compliance: Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act).
