Senior Service Designer

The AGCO is seeking a Senior Service Designer to lead the design, planning, and execution of strategic service initiatives that drive transformation and enhance the AGCO's service experience.

Requirements

• University degree in a related field with a demonstrated ability to conduct research and synthesize findings.
• At least 3 years of professional experience in service design, customer service optimization, project management, program development, or public policy development, preferably within public service or customer/user service delivery contexts.
• Practical knowledge and experience using service design tools such as user research, personas, journey mapping, service blueprints, affinity mapping, user stories, prototyping, and design.
• Strong facilitation and collaboration skills to assess service needs, gather requirements from internal partners both virtually using Miro and in person, and work with customer-facing service areas to identify and implement service improvements.
• Extensive experience working with senior management, external stakeholders, and partners to influence and drive successful outcomes.
• Proven ability to build and maintain strong relationships with colleagues, clients, and key stakeholders.
• Competence in interpreting user research and leveraging user testing and data insights to inform design decisions.
• Proficiency in creating high-fidelity mock-ups and prototypes using tools like Figma or similar design software.
• Advanced computer skills in research and data analysis using MS Office, spreadsheets, databases, visualization tools, and statistical software.
• Familiarity with User Experience writing to contribute to the usability and improvement of AGCO's service communications and user interfaces.
• Eligibility to work in Canada and the ability to successfully complete a criminal background check.

Benefits

• Generous time-off policy, including 2 volunteer days to contribute to causes that matter to you.
• Defined benefit pension plans to secure your financial future.
• Comprehensive health, dental, and vision plans, with 100% employer-paid premiums.
• Well-being credits to support gym memberships, therapy, financial planning, and more.
• Employer-paid parental leave top-up.
• Professional development opportunities with access to training programs, leadership resources, and reimbursement for professional memberships.
• 24/7 confidential support through our Employee Assistance Program.
• Convenient, central location near the subway line for easy access when working in the office. Paid onsite parking is also available.