Customer Training Lead

As our Lead MIS/Education Technology Trainer, you'll be responsible for leading and delivering high-quality training and support to schools, educators, and administrators on our innovative education technology solutions. You'll work closely with our product development team to ensure that our solutions meet the evolving needs of schools and educators, and that our training programs are tailored to maximize the impact of our technology on teaching and learning.

Requirements

• Design and deliver comprehensive training programs for schools, educators, and administrators on our MIS and education technology solutions
• Develop and maintain strong relationships with schools and educators to understand their needs, provide tailored support and training to enable improvements to TTFV and Adoption metrics
• Collaborate with our product development team to ensure that our solutions are user-friendly, intuitive, and meet the evolving needs of schools and educators
• Identify and prioritise training needs and develop strategies to address them
• Develop and maintain training materials, including guides, tutorials, and webinars
• Provide ongoing support and troubleshooting to schools and educators as needed
• Monitor and evaluate the effectiveness of training programs and make recommendations for improvement
• Stay up-to-date with industry trends and best practices in education technology and MIS, and apply this knowledge to inform training programs and solutions

Benefits

• 25 days annual leave rising to 30
• 5% pension
• State of the art offices
• Access to a range of benefits via My Benefits World
• Free eye care cover
• Life Assurance
• Cycle to Work Scheme
• EAP (Employee assistance programme)
• Quarterly Tes Socials
• Access to an extensive Learning and Development menu