Intermediate Infrastructure Support Specialist

Teranet is seeking an Intermediate Infrastructure Support Specialist to join its high-performing Operations Services Team. The role requires technical expertise in automation, Linux/Windows administration, and cloud platforms, with hands-on experience in Azure administration, RedHat RHCSA certification, and Ansible Tower automation. The successful candidate will support critical systems across two data centre locations, operating on a rotating shift schedule.

Requirements

• University Degree, College Diploma, or equivalent hands-on experience in Information Technology, Computer Science, or a related field.
• 3–5 years of experience in an infrastructure operations or systems administration role within a 24/7 production environment involving data centre and cloud platforms.
• Demonstrated proficiency with Microsoft Azure including VM management, Azure Monitor, cost management, and cloud-native administration tasks.
• Strong knowledge of Linux operating systems including RHEL, CentOS, and Ubuntu — covering system administration, process management, file systems, user/group permissions, package management (yum/dnf/apt), and shell scripting. RedHat RHCSA certification is a strong asset.
• Solid knowledge of Windows OS environments including Windows Server 2012/2016/2019/2022/2025 and Windows 10/11. Active Directory, Group Policy, IIS, Task Scheduler, Event Viewer, registry management, and PowerShell administration.
• Proven experience with automation tools Ansible Tower, BigFix, or equivalent with the ability to build, maintain, and optimize automation workflows.
• Familiarity with Control-M job scheduling and SolarWinds an asset.
• Strong understanding of networking fundamentals: TCP/IP, DHCP, DNS, LDAP, Active Directory.
• Competent in scripting and troubleshooting (Bash, PowerShell, Python) to support automation and operational tasks.
• Highly reliable and composed under pressure, with a proven track record of maintaining performance in fast-paced, high-stakes production environments.
• Proactive ownership mindset: you treat systems, services, and team outcomes as your own responsibility.
• Exceptional written and verbal communication skills; able to document complex procedures clearly and support cross-functional teams effectively.
• Sound judgment and decision-making ability, with a consistent record of escalating appropriately and keeping leadership informed.
• Collaborative team player who also thrives working independently during off-hours shifts.
• Continuous improvement orientation always looking for ways to automate, streamline, and improve operational processes.

Benefits

• 100% Employer Paid Health Benefit Plan
• Employer Matching Retirement Savings Plan
• Paid Vacation, Floater Days & Sick Leaves
• Maternity, Parental and/or Adoption Leave Top-Up Programs
• Corporate Discounts & GoodLife Group Rate Membership
• Employee Assistance Program – for you and your loved ones!