Client Success Manager

Client Success Manager job at TechnologyAdvice, a remote-first company with a focus on B2B tech buyers. The successful candidate will work closely with the Client Success and Sales teams to ensure the greatest experience for clients from onboarding to delivered product. Key responsibilities include partnering with clients, reviewing signed agreements, and collecting and verifying creative assets. The ideal candidate has 2-4 years of experience in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising.

Requirements

• 2-4 years in client account management, campaign management, or a related client-facing role, preferably within B2B media, marketing, or advertising.
• Proven ability to maintain consistent, professional client communication through Slack, email, and Zoom, with a record of meeting agreed SLAs for response times.
• Demonstrated success managing time and priorities across multiple projects, ensuring smooth collaboration with cross-functional teams and zero missed client deadlines.
• Experience preparing detailed campaign performance summaries, interpreting data, and tracking goals and KPIs to ensure program delivery meets or exceeds contractual commitments.
• Skilled in maintaining accurate account health insights and keeping Salesforce or similar CRM systems updated with 95% or higher data accuracy.
• Highly detail-oriented in reviewing campaign deliverables and leads for accuracy, alignment with targeting criteria, and compliance with client specifications, particularly during initial delivery phases.
• Recognized creative problem-solver with proven analytical and critical thinking skills, capable of identifying issues and implementing actionable solutions.
• Thrives in fast-paced, high-volume environments and adapts strategies quickly to changing client priorities and business needs.

Benefits

• Career Growth
• Flex Fridays
• Remote-First Culture
• Private Health & Dental Insurance
• Paid Time Off
• Parental Leave
• Salary Sacrifice Nursery Benefit
• Life Assurance
• Pension Plan
• Employee Assistance Program
• Wellness Perks
• Speaker Series Bonus