We are seeking a Housing Support Worker to provide high quality housing and support services to residents in order to assist them to sustain their tenancies. The successful candidate must have a Full UK Driving Licence with access to their own car for work purposes.
Requirements
- Assist residents when moving in, or out of Target accommodation.
- Assess the circumstances, aspirations and needs of each resident in order to make a support plan that is relevant to the resident and realistic in its achievement.
- Act as residents' keyworker offering advice and support to negotiated and agreed support planning to enable them to develop their skills for independent living.
- Support residents to understand their rights and responsibilities under their occupancy agreements.
- Support and motivation to residents encouraging them to achieve personal goals.
- Carry out regular resident risk assessment and ensure it is properly recorded and copied to relevant officers in the organisation.
- Review support plans periodically and adapt them according to changing needs
- Make sure residents pay the rent due to Target Housing as required by the occupancy agreement. Assist residents with their benefit claims where necessary.
- Monitor residents' handling of Target Housing property and consumption of gas & electricity.
- Monitor residents' compliance with their occupancy agreements. Inform Service Manager who will then act to resolve non-compliance issues.
- Monitor occupancy to ensure that properties have not been abandoned or damaged and take prompt action when it happens to avoid unnecessary costs to TH.
- Where appropriate, help residents with budgeting. Negotiate with other bodies on behalf of the resident on the repayment of arrears such as rent owed to the Local Authority Housing Department.
- Liaise with the Probation Service and any other appropriate bodies to ensure that all are aware of relevant information.
- Enable and support the service user to deal with conflict and disputes amongst service users and between service users and neighbours.
- Assist in the delivery and development of resident activities.
- Keep all prescribed records in order that the value of the tenant support service can be audited and comply with confidentiality policy.
- Build links with external organisations, to maintain constructive working relations and to ensure resident's needs are met.
- Participate in office duty arrangements.
- Provide cover for absent Housing Support Assistants & Supported Housing Assistant.
- Accompany a colleague to an appointment or visit where dual attendance is required.
- General Tasks:
- Attend and participate in training sessions or activities as required.
- Participate in team meetings and supervision as required.
- Perform other such duties as may be required to further the aims of Target Housing within the Health and Safety requirements.
- Adhere to all of Target Housing's policies and procedures in particular our Equal Opportunities, Confidentiality and Health and Safety policies.
- Carry out other such duties as directed by senior managers as appropriate to the aims of Target Housing.
Benefits
- A starting salary of £25,715, rising to £27,025 after 1 years' service.
- Initial 28 days Annual Leave with an additional day a year up to 33 days leave, PLUS 8 Bank Holidays.
- Mileage Compensation
- Access Membership to Westfield Health & Lifetime Financial
- Ability to apply for the Blue Light card
- Employer Contributory Company pension scheme (4%)
- A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted
