The Lead Supervisor role is an integral part of the store's overall success; modeling the behaviors needed to directly impact all aspects of our Company's business: Sales and Operational Processes.
Requirements
- Understands organizational objectives and makes decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values
- Endorses, models and develops team to deliver Coach's Selling and Service expectations
- Enforces sales strategies, initiatives and growth across all categories
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results
- Leverages floor supervisor assignment responsibilities to deliver strong metrics; remains results driven, including through team selling and selling to multiple customers
- Productivity Management: holds sales team accountable for personal sales
- Maximizes clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitoring process over time to achieve business goals and objectives
- Builds credibility and trust with team, as well with customers - serving as a personal fashion advisor to deliver business results
- Creates positive impressions with store team and customers by bringing best self to work through business attire consistent with Coach's Guide to Style
- Acts as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives)
- Sensitive to customer and team needs and tailors approach by reading cues
- Solution-oriented and forward thinking in resolving customer issues; partners with Store Manager(s) and/or District Manager as appropriate
- Develops both self and individual product knowledge skills and remains aware of current collections
- Understands the positive sales impact staffing has on the business and recruits accordingly
- Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth
- Welcomes feedback and adapts behaviors; create short and long-term goals to achieve personal metrics and performance development
- Regularly provides feedback to others; coaches performance to a higher standard; provides constructive feedback to Store Manager(s) and Assistant Store Manager(s)
- Manages daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro-actively
- Demonstrates strong business acumen
- Interacts and communicates with supervisor(s) on a regular basis; is adaptable and flexible; maintains a calm and professional demeanor
- Maintains interior and exterior upkeep of the building with partnership from the corporate office
- Understands and uses all retail systems and reporting tools to make informed decisions, taking appropriate partners, as necessary
- Adheres to all applicable Coach retail policies and procedures including POS and Operations procedures
- Leverages Coach's tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals
- Works with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies to improve productive functions
- Ensures all daily tasks are completed without negatively impacting service of Coach standards
Benefits
- health benefits (medical, dental, vision)
- life insurance and disability insurance
- 401(k) savings plan
- paid time off for wellness needs and vacations
- discounts on certain products and incentive compensation
