Customer Service Executive

We're looking for a Customer Service Executive to join our Operations team. As a key role, you'll ensure fair treatment of customers and deliver exceptional service through knowledgeable and well-trained colleagues. Your focus will be on building trust with customers, managing inbound communication, and ensuring compliance with Company standards and FCA regulations.

Requirements

• Team player willing to go the extra mile and handle high call volumes efficiently.
• Positive can-do attitude with a flexible approach to meet business needs.
• Excellent organisational skills to manage tasks in a fast-paced environment.
• Honest, reliable, and committed to delivering high-quality service.

Benefits

• 25 days annual leave plus 8 days Bank Holiday
• 1 celebration day off for your birthday or additional religious calendar event
• Buy or sell up to 5 days holiday a year
• Healthcare cash plan through Westfield Health worth a minimum of £750 per year
• Electric Vehicle salary sacrifice scheme
• Cycle to Work salary sacrifice scheme and a free helmet
• Salary sacrifice Pension contribution*
• Smart Tech scheme (buy goods with 0% interest)
• 10% discount on solar panels
• Tandem Hub for treats, cash back and discounts on UK retailers
• 2 days per year paid volunteering
• Free cereal, snacks and drinks in all offices
• Quarterly team social budgets